All questions should be answered within 1 week. We can answer your questions on lighting, diet, setup, health and more. Please note we are not veterinarians; we have a lot of knowledge on bearded dragons but do not replace a vet visit. If we feel your animal is in need of a vet, we will recommend you go see a reptile veterinarian. Feel free to send us a picture of your beardie or setup so we can guide you easier.